Returns

Food cannot be resold once it leaves, so this is not a change of mind policy. It covers what arrives wrong.

What we replace or refund

Anything that arrives damaged, leaking, opened, short of an item, or stale before the date printed on the pouch.

Tell us within seven days of delivery, with a photograph of the pouch and the printed date.

An opened pouch you did not like the taste of. We will talk to you about it, but we cannot resell it and we will not pretend otherwise.

Approved refunds go back to the same card or account within five working days. A replacement ships the next working day.

Email orders@kavalakitchen.example with your order number and the photograph. There is no form to fill in.